This English text is provided for information only. If it differs from the Turkish text, the Turkish text prevails.
Explains how privacy is protected across Liyova products and the controls available to users.
Service provider and contact
Liyova services are provided by Hasan Eksi (Lone), registered with Setbaşı Tax Office under tax number 3300731863, at Dikkaldırım Mah. 2. Halis Sok. No:15 Kat:3 D:4 Osmangazi/Bursa, Türkiye, info@liyova.com, +90 507 858 50 83. “Liyova” or “Service Provider” in these documents means this business.
1. Scope
This Policy describes privacy across liyova.com, management interfaces, the resident app, visitor-pass pages and support. Statutory detail appears in the PDPL Notice and Customer-instructed processing in the Data Processing Addendum.
2. Principles
- Process the minimum data needed for a defined lawful purpose
- Restrict access by role, tenant and property scope
- Do not use finance, visitor, employee or communication records for unrelated purposes
- Delete, destroy or anonymise data when retention ends
- Record changes that affect security or privacy
3. Who controls a record?
Management determines the purpose of dues, unit, resident, employee, visitor, request and notice records it enters. Liyova processes them to operate the platform and follow authorised instructions. Liyova separately determines purposes for its contracts, security, authentication, support, abuse prevention, billing and legal requests.
4. Security approach
- Encryption in transit and secure storage where appropriate
- Role-based, tenant and property-scoped access with extra verification for sensitive actions
- Traceable transaction, session and security-event records
- Secret management and restricted administrative access
- Backup, error monitoring, vulnerability and incident-response processes
5. Finance and payments
Bank transactions, dues and ledgers are visible only within authorised scope. Where card payment is enabled, Liyova does not store the card number and a licensed bank or payment provider processes it.
6. Mobile permissions
| Permission | Use |
|---|---|
| Camera/photos | Only when selected for a request attachment or QR feature |
| Notifications | Operational announcements, requests, security and payment messages |
| Device/error data | Security, compatibility and troubleshooting |
| Network | Secure account and property data exchange |
7. Sharing and controls
Data is not sold. It is shared only with providers needed for hosting, security, communication, bank integrations, professional support or legal obligations. Users can update profiles, manage device permissions, report suspicious access, request closure and address the appropriate controller for corrections or deletion.
8. Children and changes
Services are generally directed to adult managers and residents. Children’s data must be processed only with proper authority, proportionality and safeguards. Material policy changes are notified through an appropriate channel and the current version remains available here.