Clarify the request flow, speed up resolutions.
Consolidate all plumbing, electrical, cleaning, and maintenance requests submitted by residents into a single hub. Track them with category, priority and status flow.
Lifecycle of a Request
Liyova automates the entire flow from the moment an issue is reported to the staff completing the job on-site.
Resident takes a photo of the defect (e.g. leak, bulb) and quickly creates a ticket in the Liyova Resident App.
The request lands on the manager dashboard immediately. The system categorizes it and alerts the manager.
The manager converts the ticket to a Work Order with one click and assigns it to the on-site technician or staff.
Staff finishes job and uploads completion photo. Resident verifies in-app, rates the work with stars.
Two Interfaces, One Powerful Flow
Liyova delivers optimized screens for both managers and residents, reducing communication friction to zero.
Central Operations Dashboard
- Consolidated Inbox: Track all requests from different blocks and units in one inbox.
- SLA & Response Tracking: Measure average response and resolution times of your staff automatically.
- Asset Linking: Link requests to specific assets (e.g. Elevator A) to build maintenance history.
- Performance Metrics: Track employee efficiency to optimize team performance and work schedules.
Easy & Transparent Resident App
- Instant Submission: Submit requests directly using the phone camera to upload photos without long texts.
- Push Notifications: Stay updated on status changes (e.g. 'Assigned', 'On-site') with live push alerts.
- In-App Chat: Chat with management directly inside the ticket, send additional info/images.
- Star Rating & Feedback: Rate completed work with stars to provide immediate satisfaction feedback.
High, normal and low priority levels ensure critical issues surface first.
Requests are automatically sorted by technical, cleaning, maintenance categories.
Convert requests to work orders and assign to staff in a single click.
Full communication log and image attachments stored under each request.
A Controlled, Traceable Flow for Every Resident Request
With Liyova's request module, no complaint is lost and no task goes unassigned. Stay a step ahead of operations with mobile notifications, status updates and work order integration.
Areas that create value together
Manage operational work with assignment, tracking and completion records.
Explore1Mobile experienceResident mobile appOffer residents dues, announcements, requests and visitor flows on mobile.
Explore2Team managementStaffTrack staff records, access links and operational assignments.
Explore3