Make work orders visible by team, time and status.
Move resident requests and planned maintenance into a trackable operational flow. Assignment, status tracking, staff linking and operations reporting in a single panel.
Assign Work Orders by Team and Priority
Create work orders with a single click from incoming requests or planned maintenance records. Assign each order to a staff member or subcontractor, set priority level and define a due date. Work orders are instantly pushed as notifications to the assigned staff's mobile app. The system auto-updates when staff accept, start on-site, and complete the job. All steps are recorded along with SLA durations.
Track SLA Durations, Measure Performance
Define target completion times (SLA) for each work order. The system automatically calculates the duration from opening to closure and highlights SLA breaches with color codes. View detailed reports on which staff completes jobs fastest and which categories experience delays. SLA performance can be tracked comparatively over time, enabling continuous team efficiency improvements.
Create work orders from requests or maintenance records with one click and assign to staff.
Track open, in-progress and completed work orders in a single screen.
Each work order is pushed as a mobile notification to staff for instant action.
Reports including SLA performance, staff efficiency and completion times.
Manage field operations with SLA assurance.
Organize work orders by team, priority and time. The entire operational flow is centralized in one panel — no task goes unassigned.