This English text is provided for information only. If it differs from the Turkish text, the Turkish text prevails.
Governs the subscription relationship between Liyova and the customer organisation, including authorised-user rules.
Service provider and contact
Liyova services are provided by Hasan Eksi (Lone), registered with Setbaşı Tax Office under tax number 3300731863, at Dikkaldırım Mah. 2. Halis Sok. No:15 Kat:3 D:4 Osmangazi/Bursa, Türkiye, info@liyova.com, +90 507 858 50 83. “Liyova” or “Service Provider” in these documents means this business.
1. Parties, scope and formation
This Agreement is made between Liyova and the property, facility, community manager, management company or other business customer identified in an offer or Order Form (“Customer”). It takes effect when the Order Form is signed or accepted electronically, or when authorised use of the service begins.
The Order Form states the modules, user or unit scope, fees, start date and any special terms. In a conflict, the Order Form, any special SLA, the Data Processing Addendum and this Agreement apply in that order.
2. Service scope and licence
Liyova provides online access to finance, dues and collections, ledgers, announcements, requests, work orders, staff, visitors, governance, reporting and the other modules in the Order Form. This is a non-exclusive, non-transferable right to use the service during the subscription, not a transfer of ownership.
- The Customer may use the service only for its organisation, managed properties and authorised users.
- Reverse engineering, bypassing security, reselling or opening the service to unauthorised third parties is prohibited.
- New modules, paid integrations and third-party services may require an Order Form or additional terms.
3. Authorised users and account security
The Customer is responsible for role assignments and for its users’ compliance with this Agreement and applicable law. Shared accounts are not permitted. Lost credentials, suspicious access or permission changes must be reported without delay.
4. Customer Data and content
The Customer confirms that it has authority and a lawful basis for personal, unit, finance, employee, visitor, document and message data uploaded to the platform. The Customer remains responsible for the legal and financial accuracy of dues, debts, interest, allocations, decisions and notices.
For resident and operational data uploaded for Customer purposes, the Customer will generally be the controller and Liyova its instructed processor. Liyova’s role is assessed separately for account, contract, support, security and legal-compliance processing.
5. Fees, invoicing and taxes
Fees and billing periods appear in the Order Form. Unless stated otherwise, invoices are due within 14 days. Statutory taxes may be added. After written notice and at least seven additional days to pay, Liyova may suspend overdue services.
6. Term, renewal and pricing
Unless the Order Form states otherwise, the subscription runs for 12 months and renews for further 12-month periods unless either party gives at least 30 days’ non-renewal notice. Renewal pricing is notified at least 30 days before renewal.
7. Service level, maintenance and support
Liyova targets 99.5% monthly availability. Planned maintenance, beta features, Customer systems, public networks, third-party outages, force majeure and emergency security work are excluded. Planned maintenance is normally notified 48 hours in advance. The target does not create an automatic service credit unless a separate SLA says so.
8. Intellectual property
Liyova and its licensors retain all rights in the software, interfaces, branding and documentation. Rights in Customer Data remain with the Customer or relevant owner. Non-confidential feedback may be used to improve the service without charge.
9. Confidentiality and security
Each party uses commercial, technical and personal confidential information only to perform the Agreement, shares it on a need-to-know basis and protects it with appropriate safeguards. Legally compelled disclosure is notified in advance where permitted.
10. Suspension, termination and data exit
A material breach may be terminated if it is not cured within 15 days of written notice. Unlawful use, serious security threats, insolvency or an incurable serious breach may justify immediate action. Subject to payment, the Customer has 30 days after termination to export data. Active-system copies are deleted or anonymised within 90 days unless retention is legally required; isolated backup copies expire through the secure backup cycle.
11. Liability
Liability that cannot lawfully be limited, including intent and gross fault where applicable, remains unaffected. Otherwise, Liyova’s aggregate liability is limited to the net fees paid in the 12 months before the event. Liyova is not responsible for Customer data entry, permissions, legal decisions or third-party systems.
12. Force majeure
Obligations affected by natural disaster, war, epidemic, major infrastructure failure, cyberattack, government action or comparable events outside reasonable control are suspended while the event continues. The affected party provides reasonable notice and mitigation information.
13. Notices and governing law
Contract notices may be sent to the current email addresses in the Order Form or account. Turkish law applies. For disputes with merchants and public legal entities, Bursa Courts and Enforcement Offices have jurisdiction; mandatory consumer jurisdiction is preserved.