This English text is provided for information only. If it differs from the Turkish text, the Turkish text prevails.
Explains resident accounts, balances, requests, visitor tools and safe-use rules.
Service provider and contact
Liyova services are provided by Hasan Eksi (Lone), registered with Setbaşı Tax Office under tax number 3300731863, at Dikkaldırım Mah. 2. Halis Sok. No:15 Kat:3 D:4 Osmangazi/Bursa, Türkiye, info@liyova.com, +90 507 858 50 83. “Liyova” or “Service Provider” in these documents means this business.
1. Scope and acceptance
These terms apply to owners, tenants, residents and other people invited by their management to use Liyova resident services. They take effect when the account or in-app electronic acceptance step is completed.
Viewing this web page alone does not create an electronic acceptance record. In-app acceptance and versioned evidence are separate requirements.
2. Roles of Liyova and management
Liyova provides the technical platform. Management determines dues, debts, allocations, announcements, decisions, reservations and property rules. Questions or corrections about those records should first go to management. Liyova remains responsible for its own account security and support processes.
3. Account and security
- Provide accurate and current information and use only your assigned account.
- Do not share verification codes, passwords, device locks or session details.
- Report a lost device, unauthorised access or an incorrect resident match without delay.
- People under 18 may use the service only under a parent or legal guardian’s supervision.
4. Features and payments
Depending on permission, users may view balances and payments, submit requests and messages, follow announcements, use shared-area tools, create visitor invitations and review property documents. Where payments are offered, a licensed bank or payment provider may process them; Liyova does not store card data and the provider’s terms also apply.
Basic access to the resident mobile application is provided to the User free of charge. Dues, common-area services, bank/payment-provider charges and other management-set amounts are separate and remain subject to the relevant provider’s terms.
5. Visitor data and user content
Enter only necessary visitor data, inform the visitor and share QR links securely. Requests, photos and messages must be lawful, relevant and must not infringe privacy, personality, intellectual-property or confidentiality rights.
6. Notifications
Balance, payment, security, request-status, announcement and agreement-update messages are operational communications. Marketing would require a separate, optional consent.
7. Prohibited use
- Accessing another account, unit or record without authority
- Threatening, harassing, discriminatory, unlawful or unsolicited advertising content
- Malware, automated abuse, reverse engineering or disruptive load
- Attempting to manipulate finance, identity or visitor records
8. Restriction and account closure
Property access may end after moving, management deauthorisation, breach or a security risk. An account-closure request can be sent to Liyova, but deletion of management-controlled records may also require a request to management. Legally required and dispute records may be retained for a limited period.
9. Rights and responsibility
Liyova or its licensors own the application, brand, design and software. Liyova provides the service with reasonable care. Responsibility for management records, user error and events outside reasonable control is allocated according to fault, without limiting mandatory consumer or personality rights.
10. Changes and disputes
Material changes are notified through the app or registered contact channel and re-acceptance is requested where required. Turkish law applies and mandatory consumer remedies remain available. Contact info@liyova.com for account issues and management for dues or property decisions.